$370 Billion Profit Potential for Retail Banks via AI by 2030
Published 5 Nov 2025 · www.bcg.com · Boston Consulting Group
Overview
Boston Consulting Group (BCG) projects that retail banks could see a $370 billion increase in profits by 2030 through the adoption of artificial intelligence (AI). This growth is attributed to AI's capabilities in enhancing operational efficiency, customer service, and risk management.
Key Insights
- Profit Increase: Retail banks can potentially increase profits by $370 billion by 2030 through AI adoption.
- Evidence: BCG report, 2025.
- Verifiable: Yes.
BFSI Relevance
- Why Relevant: AI can transform retail banking by improving efficiency, customer experience, and risk management.
- Primary Sector: Banking
- Subsectors: Retail Banking
- Actionable Implications:
- Invest in AI technologies to enhance operational efficiency.
- Use AI to improve customer service and engagement.
- Implement AI-driven risk management solutions.
executive article banking-retail-banking ["strategy-and-management", "technology-and-data", "ecosystem"]