AI bij verzekeraars: kansen en risico’s | De Nederlandsche Bank

Overview

De Nederlandsche Bank (DNB) conducted a 2024 study on AI usage in the insurance sector, revealing both opportunities and risks. The AI Act, effective from August 2024, provides a regulatory framework for AI applications.

Key Insights

• AI Adoption: 15 out of 36 insurers use AI, mainly for fraud detection and risk assessment.
• Opportunities: AI is seen as a tool to enhance efficiency and customer experience.
• Challenges: Insurers face obstacles in data quality and internal expertise.
• Risk Assessment: Financial risks from AI are perceived lower than non-financial risks like reputational damage.

BFSI Relevance

• Why Relevant: AI can transform insurance operations, enhancing efficiency and customer service.
• Primary Sector: Insurance
• Subsectors: Life Insurance, General Insurance
• Actionable Implications: Insurers should develop AI strategies, improve data infrastructure, and address non-financial risks.