Banken zetten in op ai-agenten, maar echte doorbraak blijft uit
Published 17 Nov 2025 · www.bankcarriere.nl · William Visterin
Overview
AI agents are poised to revolutionize the financial sector, offering faster fraud detection and automated credit processing. However, widespread adoption remains limited, with only 10% of banks and insurers implementing these technologies extensively.
Key Insights
- Limited Adoption: Only 10% of banks and insurers have implemented AI agents on a large scale. (Source: Capgemini Research Institute, World Cloud Report in Financial Services 2026)
- Economic Potential: AI agents could generate up to $450 billion in economic value by 2028. (Source: Capgemini Research Institute)
- Investment Trends: Nearly 66% of companies allocate up to 40% of their generative AI budget to agent technologies, with 25% planning to increase spending by 60% by 2028. (Source: Capgemini Research Institute)
BFSI Relevance
- Why Relevant: AI agents can enhance efficiency in customer service, fraud detection, and claims processing, crucial for competitive advantage.
- Primary Sector: Financial Services
- Subsectors: Retail Banking, General Insurance
- Actionable Implications:
- Evaluate AI agent technologies for potential integration.
- Monitor investment trends and adjust budgets accordingly.
- Focus on areas like customer service and fraud detection for initial AI deployment.
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