From Observability Data to Diagnosis: An Evolving Multi-agent System for Incident Management in Cloud Systems
Published 7 Nov 2025 · arXiv · Yu Luo
Overview
OpsAgent is an innovative multi-agent system aimed at enhancing incident management (IM) in cloud systems. It addresses the challenges of manual IM by automating the conversion of observability data into structured textual descriptions, making diagnostic processes more transparent and auditable.
Key Insights
- OpsAgent's Design: Utilizes a training-free data processor and a multi-agent collaboration framework.
- Performance: Demonstrates state-of-the-art results on the OPENRCA benchmark.
- Cost Efficiency: Offers a cost-effective solution for cloud incident management.
- Self-Evolution: Features a dual self-evolution mechanism for continuous capability growth.
BFSI Relevance
- Why Relevant: Cloud systems are integral to BFSI operations, and efficient incident management is crucial for maintaining service reliability.
- Primary Sector: Financial Services
- Subsectors: Cloud Services
- Actionable Implications: BFSI professionals should consider adopting OpsAgent to enhance incident management efficiency and reduce operational costs.
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