What Is Agentic AI?
Published 22 Oct 2024 · NVIDIA Blog · Erik Pounds
Overview
Agentic AI is an advanced form of artificial intelligence that autonomously solves complex, multi-step problems using sophisticated reasoning and iterative planning. It is poised to enhance productivity and operations across various industries, including BFSI.
Key Insights
- Agentic AI Capabilities: Uses a four-step process—perceive, reason, act, and learn—to autonomously solve problems.
- Customer Service Enhancement: AI agents can improve customer interactions by automating routine communications and providing real-time support.
- Productivity Boost: In software engineering, AI could automate up to 30% of work hours by 2030, freeing developers for complex tasks.
- Healthcare Applications: AI agents assist doctors by distilling critical information from vast data, improving decision-making.
BFSI Relevance
- Why Relevant: Agentic AI can transform customer service in BFSI by automating routine tasks and enhancing personalization.
- Primary Sector: Financial Services
- Subsectors: Customer Service, Claims Processing
- Actionable Implications: BFSI professionals should explore agentic AI to improve customer service efficiency and automate routine processes.
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